FAQs
General Questions
LafiaLink is the only complete platform that includes software, hardware, power, and connectivity. We don’t just sell software – we ensure it works reliably in your environment.
Yes! LafiaLink is designed offline-first. All features work without internet, and data syncs automatically when connection returns.
Typical implementation takes 8-10 weeks, including infrastructure setup, training, and go-live support.
LafiaLink scales from small clinics to large hospitals. We have solutions for primary healthcare centers, general hospitals, specialist facilities, and diagnostic centers.
Technical Questions
Yes. We use military-grade encryption, secure data centers, and comprehensive audit trails. Data is stored both locally and in the cloud for redundancy.
Yes. LafiaLink supports HL7, FHIR, and other healthcare standards for integration. We also integrate with SORMAS for disease surveillance.
Our support team provides replacement within 48 hours. Meanwhile, backup systems ensure no disruption to operations.
Updates are pushed automatically during off-peak hours. Critical updates can be scheduled at your convenience. All updates are tested thoroughly before deployment.
Pricing Questions
We offer flexible pricing models including outright purchase, subscription, and lease-to-own options. Contact us for a custom quote.
No. Our quote includes everything – software, hardware, infrastructure, training, and first-year support.
Yes. We understand budget constraints and offer various payment plans to make LafiaLink accessible to all facilities.
Support Questions
We offer 24/7 help desk support, remote assistance, on-site support for hardware issues, and regular training updates.
Yes. Comprehensive training for all staff levels is included in your LafiaLink package.